Youth Protection Policy
Effective: June 1, 2026 | Last revised: June 16, 2026
This Youth Protection Policy is established in accordance with the Youth Protection Act and related statutes to protect minors from harmful environments when using XenLook services.
XenLook provides a safe environment where young users can communicate and learn with our AI agents.
Children under 14 are not permitted to use the service. Users aged 14 to 18 must comply with the following:
The following features are restricted for users under 19:
Individuals under 14 may not create an account. Users aged 14 to 18 require legal guardian consent for registration and use of paid services.
Legal guardians may review their child's usage history or withdraw consent at any time via the self-service portal at https://xenlook.com/auth/guardian or by emailing [email protected].
XENLOOK implements the following measures to block content harmful to minors:
In accordance with Article 20 of the Youth Protection Act, XENLOOK designates a Youth Protection Officer as follows:
If a minor encounters harmful content or is otherwise harmed, they may file a report using the following methods:
📧 [email protected] | ☎ Youth Counseling: 1388
Q.Can my child use XenLook?
Users aged 14 and older may use the service with the consent of a legal guardian. The service is unavailable for children under 14.
Q.What features are restricted for young users?
Restrictions for minors include conversations with adult ratings, paid transactions without guardian consent, and the generation of adult content.
Q.Can parents view their child's conversations?
Legal guardians may request to review their child's data by contacting [email protected]. Access is granted following an individual review of the request.
Q.What if the AI gives an inappropriate response?
Please use the in-app reporting feature or contact us at [email protected]. We will review your report promptly.
Q.How can I request to delete my child's data?
To request account deletion, email [email protected]. The account and all associated data will be permanently deleted within 10 business days.